Terms & Conditions
We know this page isn't the most exciting, but it is certainly important!
Shipping and Delivery
We currently only ship within the UK. Please do not place an order if you live outside of the UK. These orders will be cancelled and refunded.
As we are both working full time in other jobs currently, we cannot guarantee next day delivery, however, if possible this will happen.
All orders will be packaged and shipped on Mondays, Tuesdays, Wednesdays and Thursdays. We choose not to ship near the weekend as we don't want the plants unnecessarily sat in transit for long periods of time.
We allow returns up to 14 days after you receive your plant. Contact us to start a return or exchange. Please provide us with photographic evidence within 24 hours of receiving your plant to process a return.
We make sure to only ship plants that have acclimated and are happy and healthy, however, it is your responsibility to care for them once you receive them and we cannot be responsible for poor plant care. We reserve the right to assess the suitability of care given.
We will issue a full refund and you will need to return the plant(s) in their original pots and substrate back to us, as well as the original packaging material, or if not available, similar and appropriate packaging to protect the plant (we will cover the cost for return shipping). Depending on availability a replacement plant can be provided instead of a refund.
The kind of information we gather about you on our website falls into two sections; personal data you supply us when you place an order and tracking information and data collected as you navigate through the website.
When you make a purchase through our site, subscribe to our marketing messages or become a registered user, we collect and store the personal data you provide us with such as your name, mailing address, e-mail address, telephone number, user name and password. We use this information to process your order, respond to your request or to help improve our site. As this is information you have actively provided us, you will know when your personal information is being collected and stored.
We use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. This information does not personally identify you. The analytics platform we use is Google Analytics.
To fulfil orders you've made through our online shop. This includes passing data on for delivery purposes (the delivery provider needs to know your address to get your plant to you!)
To improve our website (selfish, we know!) but we do this by looking at the data collected by Google Analytics, remember this data is not personally identifiable.
To send you our email newsletter (once it is up and running!) and only if you have subscribed to receive it.
Our Providers - Who else will see your information? Where is it stored?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. We (Amy and Steve and they (Wix.com) take the security of your data very seriously, ensure appropriate security measures are set out to secure your personal information, Wix.com store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We use Google Analytics to record anonymous website traffic data so we can improve our website & marketing. We (Amy and Steve) created this website, we do not outsource to a web designer, therefore it is us that have access to the non-identifiable information collected through Google Analytics.
To ship your orders we use Royal Mail and other delivery providers. In order to receive your order we need to provide your personal information with our delivery providers. This information will only be the information necessary to complete the delivery process, such as, name, address and phone number.
Withdrawal of consent
You have the right to withdrawal your consent regarding us processing your data. If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org
Changes To This Policy
How To Contact Us